Shipping policy
Every PureButterMelts order is made in small batches and packed by hand. Here's exactly what to expect.
Shipping rates
- Orders up to 1 lb: $7.95 flat
- Heavier orders are calculated by weight at checkout
- Free shipping on orders $45 and over
Because our flat rate covers everything up to a pound, adding a few more items often won't change your shipping cost at all.
When your order ships
We ship on a set schedule so every order is packed with care rather than rushed:
Orders placed by end of day Wednesday ship that Friday. Orders placed after Wednesday ship the following Friday.
You'll receive a confirmation email with tracking as soon as your order is on its way.
Delivery time
We ship USPS Ground Advantage, which typically arrives 2–5 business days after your order leaves us, depending on where you are. Tracking is included on every order.
Need something sooner for a birthday or an event? Email support@purebuttermelts.com before you order and we'll do our best to accommodate you.
Custom and event orders
Soap and candle favors are made to order. Quantity, timeline, and shipping are confirmed during your consultation, and shipping on custom orders is quoted separately.
Your shipping address
Please make sure your address is complete and accurate at checkout. We aren't able to be responsible for orders delivered to an incorrect address — but if you catch a mistake before your Friday ship date, email us right away and we'll fix it before your order goes out.
Damaged or missing orders
If your order arrives damaged, or tracking shows delivered and it isn't there, contact us at support@purebuttermelts.com within 7 days of the delivery date and we'll make it right.
Returns and refunds
Please see our Refund Policy.
Questions about any of this? Email support@purebuttermelts.com or call (484) 996-1092. We're available Monday through Saturday, 9am to 8pm.