Política de reembolso
At PureButterMelts, the health and safety of our customers is our top priority. Due to COVID-19, we have implemented a no return policy to maintain the highest standards of hygiene and safety. However, we do offer refunds or replacements under specific conditions.
Refund & Replacement Policy:
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No Returns: For safety reasons, we do not accept returns of any products once they have left our facility.
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Refund or Replacement Eligibility:
- If your product is unused, unopened, and in its original packaging, you may be eligible for a refund or replacement.
- Please contact us within 7 days of receiving your product to initiate the process. Include a detailed explanation of the issue, and if possible, a photo of the product.
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Damaged or Defective Items:
- If you receive a product that is damaged or defective, please reach out to us immediately. We will arrange for a replacement at no additional cost to you.
We appreciate your understanding and cooperation during these times. Your satisfaction and safety remain our priority, and if you have any questions or concerns, please feel free to contact us.