Política de cancelación
At PureButterMelts, we understand that sometimes circumstances may change and you may need to cancel your order. Our cancellation policy is as follows:
-
Timeframe for Cancellation: You may cancel your order at any time before it has been shipped. If your order has already been shipped, we cannot cancel it, but you may return the product in accordance with our return policy.
-
Method of Cancellation: To cancel your order, please send an email to support@purebuttermelts.com or call (484) 996-1092. Please include your order number and reason for cancellation in your request.
-
Refunds: If you cancel your order before it has been shipped, we will refund your payment in full. If you have already received the product, please refer to our return policy for information on how to return the product and receive a refund.
-
Processing Time: Please allow 1-2 business days for us to process your cancellation request and issue any refunds.
If you have any questions or concerns about our cancellation policy, please contact us and we'll be happy to assist you.